Vetamind Pet Resources is committed to providing high-quality service & product supply to our customers. Through our customer care policy, we proactively strive to provide products and services in which our customers can have full confidence. We aim to provide quality pet wellness related information and products to satisfy our customers’ needs and expectations, to the highest standards of quality. We aim to set clear standards of service and to regularly review and improve performance. We operate in an ethical manner treating customers, employees and suppliers as we would like to be treated. This policy sets out key aspects of our service and explains our strategy for achieving our service aims including:
- Customer Experience
- Customer Communication
- Technical Support
- Customer References
PRIVACY & SAFETY
Vetamind Pet Resources respects your rights with regards to your personal information when you communicate with us.
For wholesale inquiries please contact us at email@example.com.
- Vetamind offers a generous wholesale program with merchandising support and complimentary creation of custom gift sets. All we require are a business name and merchant number to open a wholesale account. Feel free to call us with questions; we would love to go over our best-sellers and help you decide which items are the best match for your demographic.
- Accepted payment methods for wholesale orders include Visa, Mastercard, American Express, wire transfer and checks (must clear before shipment is released).
- Please contact us at +6010-901 0866 to open up a wholesale account (Whatsapp Message).
- Please note that we have taken great care of becoming certified products. Therefore, items purchased wholesale (or retail) from Vetamind products may not be altered in any way for resale. Prohibited alterations include, but are not limited to, dye processing, appliqués, screen-printing and reconstruction.
- Re-stocking/cancellation fee: buyers will be charged a 20% restocking/cancellation fee on orders that are cancelled within 30 days before delivery. All sales are final. Restocking fee will be charged to your credit card on file at the time of cancellation, or after 3 attempts to reach you.
- Minimal Order Quantity: To be provided by Vetamind directly to the retailers.
- Shipping: Orders will be shipped via preferred logistic company appointed by Vetamind. All wholesale online orders are subject to additional shipping charges following review and processing. East Malaysia wholesale orders can be subject to additional shipping charges following processing of online wholesale orders. Wholesale online purchases are not eligible for free shipping promotions. Wholesale online purchases are not eligible for “flat rate” shipping promotions. Additional shipping charges may apply.
- A credit memo will be issued for authorized returns to be used towards a future order or invoice. No refunds will be processed.
- Retail accounts are not permitted to sell on any e-commerce platform (Shopee, Lazada, Amazon.com, etc.). We have an exclusive distribution agreement that grants FBA rights for Malaysia.
- Cancellation of online wholesale orders is subject to a 20% restocking fee.
- Cancellations or refunds of online wholesale orders are applied to the customer’s online wholesale account as online store credit only.
- Placing a wholesale order confirms your understanding of the above.
- We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships.
Thank you for your support and interest.
To become a retailer contact us at firstname.lastname@example.org
Online Bank Transfer ONLY.